22betting Privacy Policy – Protecting Your Information Our Commitment

This Privacy Policy applies to all members and visitors of the 22betting (22betting.app) platform. By creating an account, browsing the website, or using any of our services, you are considered to have accepted this policy.

We understand that your personal information is a sensitive matter. That is why 22betting always strives to write this policy in plain, clear language so you can understand exactly what we do with your data — without any legal complexity.

This policy may be updated at any time. For significant changes, you will be notified at your registered email address and the update date at the top of this page will be revised.

22betting collects different types of information for various purposes. A full breakdown by category is provided below:

Some information is provided directly by you (at registration), while other information is collected automatically (such as which pages you visit and for how long). We only collect what is necessary — nothing more.

22betting uses the data it collects for the following purposes:

• Account Management: To create accounts, verify logins, and maintain platform security.
• Payment Processing: To process deposits and withdrawals correctly and to maintain a record of transactions.
• Customer Support: To properly address your complaints or queries. Our support team can review your account history to resolve issues quickly.
• Fraud Prevention: To detect multiple accounts, bonus abuse, or unusual activity.
• Platform Improvement: To analyze which features are used most and where issues arise, so we can continuously improve our service.
• Promotional Communications: To keep you informed about new offers and bonuses (only if you have given your consent).

22betting does not sell or rent your personal data to third parties. However, there are limited circumstances in which sharing may be necessary:

• Payment Provider: Payment service providers such as bKash, Nagad, and banks receive the information necessary to process transactions. They operate under their own privacy policies.
• Legal Obligations: If required by relevant authorities under Bangladeshi or international law, information will be shared in full compliance with legal obligations.
• Fraud Investigation: Information may be shared with regulatory authorities to assist in investigations into financial crime or fraud.
• Technology Partner: Technology service providers used to operate the platform (such as server companies) may have access, but they are bound by strict confidentiality agreements.

22betting uses world-class technology to keep your data safe. Our security framework includes:

• 256-Bit SSL/TLS Encryption: Every connection uses bank-grade encryption. You can confirm this by looking for the padlock icon in your browser's URL bar.
• Two-Factor Authentication (2FA): An OTP is sent to your mobile at login to verify your identity a second time.
• Encrypted Database: All data stored on our servers is held in encrypted format. Even with direct server access, the data cannot be read.
• Firewall & Intrusion Detection: Unauthorized access attempts are automatically detected and blocked.
• Regular Security Audits: Third-party security experts conduct regular full-system audits to identify any vulnerabilities.

That said, no system is 100% impenetrable. In the event of a security breach, 22betting will notify affected members within 72 hours and take prompt steps to resolve the issue.

The 22betting website uses cookies. Cookies are small text files stored in your browser that help keep the website functioning properly. Here are the types of cookies we use:

• Essential Cookies: Essential for maintaining login sessions and saving your bet slip. These cannot be disabled, as the platform will not function without them.
• Analytics Cookies: Helps us understand which pages are visited most and where issues occur. This data is analysed in completely anonymous format.
• Preference Cookies: Remembers your language preference, theme, and other settings so you don't have to reconfigure them each visit.
• Security Cookies: Prevents CSRF attacks and helps detect suspicious login activity.

You can manage cookies at any time through your browser settings. However, disabling essential cookies may cause certain platform features to stop working.

You have several important rights regarding your personal data on 22betting:

22betting does not retain data beyond what is necessary. Retention periods are outlined below:

• Account Information: For the duration your account is active, and for a further 5 years after closure (for legal purposes).
• Financial Transaction Records: 7 years from the date of the last transaction (for tax and legal requirements).
• Support Conversations: 2 years after the issue is resolved.
• Betting History: Full history while your account is active; 3 years after closure.
• Login & Session Logs: 6 months (for security investigations).

Once the designated retention period expires, data is automatically and securely deleted or anonymised.

22betting is strictly for users aged 18 and above. No data is collected from minors, and any such data identified is deleted immediately.

• Date of birth is verified at registration, and anyone under 18 is blocked from creating an account.
• Proof of age is required for KYC verification.
• If a minor's account is identified, it will be closed immediately and all associated data deleted.

For any privacy-related questions, complaints, or requests to exercise your rights, please reach out through the following:

• Email: support@22betting.app (use subject line "Privacy")
• Live Chat: Available 24/7 on the 22betting website
• Response Time: 48 hours for general queries; up to 30 days for complex requests such as data deletion or portability

Members will be notified by email in advance of any changes to this Privacy Policy. For minor updates, only this page will be updated and the date revised.